Claverack Electric has utilized an Advanced Metering Infrastructure (AMI) system since the early 2000's. We are now in the process of a new meter deployment which will provide hourly usage information, improve service quality and increase outage detection capabilities. In addition, the new meters will enhance service to our members with the handling of accounts such as connects, re-connects, transfer of service, blink history and usage data.
We are excited about this new technology, but we know that you, our consumer-members, may have questions about the new meter that will be installed at your location over the course of the next year. We have compiled the information below to answer some questions you may have, but please feel free to call our office at any time.
Link to AMI - Metering Project News page for work area updates.
Frequently Asked Questions:
Advanced Metering Infrastructure, or AMI, is the term used to describe the full set of technologies and systems that create two-way communication between members' electrical meter and the utility's billing, distribution and control systems.
All members' data will be protected by our robust security system that protects all communication exchanges, end-to-end. You will access your meter data via SmartHub using your personal password just as you do today .
For more detailed information about the security of our new meters, please refer to the White Paper found below.
The meters we install must meet safety requirements and standards spelled out in the ANSI (American National Standards Institute). They will also include a detection mode which will alert us when something is wrong including overheating, tampering or if there is low voltage.
The RF emissions are well below limits set by the Federal Communications Commission, and they are much less than what you could be exposed to from a cell phone or other common household devices. No medical devices will be affected by the meters.
For more detailed information about the health impacts of our new meters, please refer to the White Paper found below.
All of our members' homes and businesses must be equipped with the new meters in order for the system to integrate and work properly.
Please make sure that your meter is accessible to our installers. Clear any obstructions such as bushes that need to be trimmed, items that need to be moved or gates that need to be unlocked. Pets should not be in the area where the meter is located.
If you experience a power outage, you should still call 1-800-326-9799 to report it. We rely on our members to provide additional information such as sightings of downed lines or other visible damage. Alternately, you can easily report your outage using SmartHub, our online member account platform.
If you haven't already signed up for access to your account with our SmartHub application, this is the time to do it. Simply hit the "SmartHub: Account Access" button at the top of our homepage or download the app to your smartphone. You will need your account number and the last 4-digits of your social security number for verification. If you have any trouble signing up, just give us a call at the office.